Services & Products

Frequently Asked Questions

Do you provide pharmacist clinical order review services 24/7 to meet Accreditation Canada and College of Pharmacists requirements?

Yes, we do have remote clinical pharmacists available 24/7 to ensure all new orders are reviewed for clinical appropriateness prior to nurse administration. Having a remote clinical pharmacist available also helps with ensuring regulated pharmacy technicians are not entering orders and practicing outside their scope of practice.

Do you offer after-hours access to a clinical pharmacist for drug information questions?

Yes. North West Telepharmacy Solutions has clinical pharmacists available to support hospital physician and nursing staff by answering drug information questions when the on-site inpatient pharmacy is closed. Please see our Hospital Services section for more information

We already have pharmacists on site, but we are short staffed; can you complement our on-site staff with remote telepharmacy?

Yes. Our client hospitals range in size from outpatient clinics up to community hospitals exceeding 400 beds. In our larger sites, the telepharmacist assists the on-site hospital pharmacists with order review, in-servicing, policy development, clinical workups, and drug information.

Are you able to support Medication Reconciliation at all transition points?

North West Telepharmacy Solutions (NTS) pharmacists are actively involved in developing and maintaining Medication Reconciliation workflows at all transition of care points. NTS is able to conduct Medication Reconciliation interviews via videoconferencing on admission and discharge while providing education to the patient.

Which hospital setting is telepharmacy best suited for?

Telepharmacy can be implemented in all hospitals regardless of size, location and pharmacy staffing composition, including vacation coverage. North West Telepharmacy Solutions is able to:

  • Provide oversight for hospital pharmacy with no on-site pharmacist
  • Provide clinical order review to allow on-site pharmacist to be on the nursing floors
  • Provide clinical services for a medical service floor
  • Participate in Pharmacy & Therapeutics Committees
  • Support Antimicrobial Stewardship Programs
  • Support Medication Reconciliation at all transition of care
  • Offer Pharmacy Operations Review including Accreditation Canada readiness and any Provincial College of Pharmacists hospital standards review

Please see our Hospital Services.

How is patient confidentiality maintained?

Access to the hospital’s network is made via a secure virtual private network (VPN). Patient orders are scanned and stored in our Medication Order Management solution which is encrypted and only accessible by authorized users. Our telepharmacists are required to comply with both North West Telepharmacy Solution's confidentiality policy as well as the hospital client’s policies. This applies to all of our clients.