Patient Services

Do you or a loved one have concerns or questions about your medications? 

Would you like to talk to a pharmacist about ways to stay healthy with and without medications?

Northwest Telepharmacy Solutions has a team of experienced and specially trained pharmacists that can provide health coaching and medication counselling directly to patients. Clients can access these services from the comfort of their own home or office through consultations with our pharmacists over the telephone or through secure video chats.

Patient Services We Provide

Comprehensive Medication Reviews

It’s natural to have concerns about your medication and how to best manage your health. Pharmacists are experts at medication management and can work with you to ensure that your drug regimen is the best for your situation and provide advice for staying as healthy as possible.

During a Comprehensive Medication Review, the pharmacist will:

  • Review your drug regimen for potential interactions
  • Assess whether you are taking the most appropriate medications
  • Provide advice on ways to stay healthy and minimize medication use (if possible)
  • Address all questions and concerns you have regarding your drug therapy
  • Communicate with other health care providers (if needed, and with your consent)

Diabetes Management

Living with diabetes means being diligent with your medications, exercise, blood sugar testing, and diet. It can be a daunting task to understand and keep track of how best to manage your diabetes, but our pharmacists are here to help you every step of the way.

During a Diabetes Management consultation, the pharmacist can:

  • Review your blood sugar readings to ensure that your drug therapy is optimal
  • Assess whether you are taking the most appropriate medications
  • Provide advice on blood sugar monitoring, diet, exercise and other ways to stay healthy while living with diabetes
  • Address all questions and concerns you have regarding your drug therapy and diabetes management
  • Communicate with other health care providers (if needed, and with your consent)

Cardiovascular Health Management

Approximately 2.4 million Canadians aged 20 years and older live with ischemic heart disease and it is the second leading cause of death in Canada. Ischemic heart disease is a condition where blood flow to the heart is restricted due to narrowed heart arteries. Further narrowing of the arteries can ultimately lead to chest pain (angina) and heart attacks. An unhealthy heart and arteries can also lead to conditions such as stroke and heart failure. Fortunately, there are many ways that medications and a healthy lifestyle can help keep your heart healthy.

During a Cardiovascular Health Management consultation, the pharmacist will:

  • Review your risk factors for heart disease and provide advice on how to minimize them
  • Assess whether your blood pressure and cholesterol levels are optimal
  • Assess whether you are taking the most appropriate medications to keep your heart healthy
  • Review your drug regimen for potential interactions
  • Address all questions and concerns you have regarding your drug therapy and heart health
  • Communicate with other health care providers (if needed, and with your consent)

Smoking Cessation Support

Quitting smoking is not easy, but will greatly improve your overall health and wellness. Coaching support combined with nicotine replacement therapy or quitting medications will significantly improve your chances of successfully quitting. North West Telepharmacists are specially trained to provide coaching support and can also prescribe quitting medications (depending on provincial laws).

During a Smoking Cessation Support session, the pharmacist will:

  • Help you to identify the best strategies for quitting smoking
  • Provide advice on how to manage cravings
  • Prescribe nicotine replacement therapy or other medications used to assist with smoking cessation (if needed and permitted by provincial laws)
  • Provide motivational support throughout your quit journey

Asthma and (COPD) Management

Poorly-controlled asthma or COPD can put significant limits on activities and day-to-day functioning. Luckily, asthma or COPD can typically be well-controlled with a regimen of medication (inhalers) and adherence to trigger avoidance strategies. Furthermore, an Action Plan can be a useful tool for preventing attacks or flare-ups.

During an Asthma or COPD Management consultation, the pharmacist will:

  • Review your level of control and provide advice on how to get into the green (well-controlled) zone
  • Help you come up with strategies for avoiding triggers
  • Assess your medication regimen to ensure that you are on the optimal therapy for preventing attacks
  • Address all questions and concerns you have regarding your drug therapy and lung health
  • Develop an Action Plan, where appropriate
  • Communicate with other health care providers (if needed, and with your consent)

De-prescribing

Canadians are prescribed medications throughout their lives for a variety of conditions. These might be medications prescribed for a short period of time for a temporary illness (e.g. an antibiotic for an ear infection or an anti-inflammatory for a pulled muscle), while others might be started for a chronic condition (e.g. blood pressure medications for hypertension or an immune system modifier for arthritis). Sometimes, keeping track of your medications and who prescribed them can become a challenge.

Medications that were good when they started might not be the best choice now considering age or new innovative medications or therapies. De-prescribing is part of good prescribing – backing off when doses are too high, or stopping medications that are no longer needed.

Since NTS does not dispense or distribute medications, our clinical pharmacists are in a great position to assist with de-prescribing as we do not have any conflicts of interest.

Cannabis Information

North West Telepharmacy Solutions (NTS) pharmacists offer clinical expertise in the Medical Cannabis and Recreational Cannabis industry. Whether it’s for medical or recreational purposes, cannabis can have an impact on your health. Pharmacists can help you evaluate the impact of cannabis on your health and other medications.

Our pharmacists answer cannabis related questions such as:

  • How will the use of cannabis influence my medical conditions?
  • What is the supporting evidence to use cannabis?
  • What are the concerns or risks associated with cannabis use?
  • How do I manage cannabis side effects?
  • Will cannabis influence my other medications?
  • What type of cannabis should I purchase?
  • How should I use cannabis?
  • How do I purchase cannabis?
  • What should I know about and how should I support a family member who is starting to use cannabis?

NTS does not dispense or distribute medications or cannabis. NTS's sole focus is on utilizing our clinical pharmacists' medication expertise using evidence based medicine practices.

Pharmacogenomics

Pharmacogenomics has been a growing niche worldwide to better choose appropriate medications that will clearly work for each individual. Using DNA profiling, one can determine how you will respond to a medication, or whether you will not respond; or respond differently. Rather than the lengthy process of trying medications (preferably one at a time with slow changes in dose) and just adding a new one without stopping the first one, pharmacogenomics has the potential to pick the best medication from the start which has the lowest chance of adverse effects.

Pharmacogenomics testing is useful for individuals who are starting a new therapy, who have tried multiple treatments or for those who wish to be prepared in the case future therapy is required.

North West Telepharmacy Solutions partners with GeneYouIn Inc ©, a Canadian company that offers pharmacogenomics screening and provides an individualized report with recommendations for possible changes in medication therapy through a secure web portal Pillcheck. To order your personalized report or for more information, click here . Thanks to our partnership with GeneYouIn Inc ©, we are pleased to offer you with a complimentary discount code: nts24.

With a North West Telepharmacist, this can all be done within the comfort of your own home.

Your private health insurance or Health Spending Account (HAS) may cover the cost of these services. For more information, please click here.